Refund Policy

At Bigboxx, Your Satisfaction Is Our Priority

We’re dedicated to ensuring that every purchase leaves you fully satisfied. If you’re not entirely happy with your order, we’re here to help and are committed to a clear refund policy.

Eligibility for Refunds

• Damaged or Defective Items: If an item arrives damaged or defective, please contact us within 7 days to arrange a return or exchange.
• Incorrect Orders: Received the wrong item? Let us know right away so we can correct the issue.
• Change of Mind: If you’ve changed your mind, please refer to our return policy for eligibility and guidance.

Refund Process

1. Contact Customer Support: Reach out to us with your order details and reason for return.
2. Return Authorization: Once approved, we’ll provide a return authorization number and instructions.
3. Return Shipping: For returns not due to our error, you’ll be responsible for shipping the item back in its original condition and packaging.
4. Inspection and Processing: After we receive and inspect the item, we’ll process your refund or exchange.
5. Refund Issuance: Refunds are issued to the original payment method within after receiving the item.

Non-Refundable Items

• Final Sale Items: Items marked as final sale cannot be returned or refunded.
• Personalized or Customized Items: These items are non-refundable unless they arrive damaged or defective.

Need Help?

If you have any questions about our refund policy, please contact our customer support team. We’re here to make sure your experience with Bigboxx is exceptional.